Job Description

MAU is hiring a General Manager – Logistics & Distribution in Loudon, TN. As a General Manager, you will oversee site-wide logistics and distribution operations, driving continuous improvement in safety, quality, delivery, and team performance while serving as the primary liaison between MAU and customer leadership.  

Benefits Package 

• Competitive Compensation Package 
• Medical, Dental, and Vision Benefits 
• Paid Holidays (11) 
• Paid Vacation 
• Great work environment 
• Employee Assistance Program (EAP) 
• Care Partners Program 
• Health Club Reimbursement Program 
• Additional supplemental benefit programs 
• 401k 
• Salary Continuation 
• Educational Reimbursement 
• FMLA available after 12 months of service 

Shift Information 

• Monday–Friday | 6:00 AM–3:30 PM 
• Some weekends and nights required based on business needs 

Career Path 

• Regional Manager 
• Director 
• Senior Director 
• Other Corporate Support Functions 

Required Education and Experience 

• Bachelor's Degree, or 6 years of applicable experience in lieu of degree 

Preferred Education and Experience 

• Lean Greenbelt certification 
• Root cause analysis training 

General Requirements  

• Direct supervision of shift leadership and 20–40 hourly employees; manages approximately 25 employees across 2 departments 
• Strong leadership, decision-making, and results-driven approach 
• Strategic thinking with a strong customer/client focus 
• Skilled in problem-solving, root-cause analysis, and lean principles 
• Excellent time management, organizational, and project management skills 
• Financial management and business acumen 
• Strong presentation and cross-level communication skills 
• Flexibility and technical capacity to adapt in a fast-paced environment 
• Ethical conduct and personal effectiveness/credibility, as required of all MAU staff 

Essential Functions 

• Serve as the primary point of contact with the customer's senior management team, ensuring consistent communication and site-specific policy compliance 
• Drive a site-wide safety culture focused on achieving zero accidents, supporting continuous improvement of safety processes, training, and safe operating procedures 
• Proactively identify and resolve operational issues using lean tools, escalating concerns through proper channels when needed 
• Deliver clear, motivating communication across all levels of the organization, coaching associates to improve production and job satisfaction 
• Provide 24/7 on-call crisis management support for personnel injury, property damage, and conflict resolution 
• Interface between customer and MAU leadership, conducting monthly/quarterly performance reviews and supporting short- and long-term projects 
• Track and report OSHA 300 logs and PO billing 
• Oversee talent management, including screening, interviewing, hiring recommendations, coaching, and disciplinary actions for leadership, training, and administrative staff 
• Compile, authorize, and submit payroll for the full-time regular team while ensuring consistent administration of MAU policies 

Work Environment and Physical Demands 

• Work is performed in customer facility administrative and manufacturing environments, using standard office equipment (computers, phones, copiers, fax machines) 
• Exposure to process manufacturing equipment and heavy power industrial vehicles 
• Environments range from non-temperature-controlled areas to GMP clean rooms 

Physical Requirements 

• Must be able to walk up to 6 miles daily 
• Must be able to lift up to 25 lbs. 

Travel 

• Up to 5% travel required 

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