Job Description

About Us: Serra Saginaw Automotive is a proud member of the Serra Automotive Group. Currently, Serra Automotive Group consists of 37 stores selling and servicing 17 brands (Cadillac, Chevrolet, Buick-GMC, Chrysler-Dodge-Jeep-Ram, Subaru, Kia, Volkswagon, Honda, BMW, Toyota, Porsche,Mercedes, Volvo, Nissan, Audi, Acura, and Mazda) throughout 7 states (Colorado, Illinois, Indiana, Michigan, New Jersey, Ohio and Tennessee) With a culture that promotes value for the individual, creative thinking and the freedom to grow as professionals, we work to create outstanding experiences for our customers. We are driven by our passion to be the best at what we do. Bring your talent to Serra Saginaw! Our opportunities for personal and professional growth and development are remarkable. What we Offer:

• Hap Health Insurance
• Dental & Vision
• 401k Match
• Paid Vacation
• State of the Art Equipment
• Larger Dealer Group

• Prepare, submit, and track warranty repair orders and claims according to dealership and manufacturer policies. Also, submit for rental vehicle reimbursement.
• Pay close attention to detail, accuracy and timeliness of claims to ensure the Service Department and Collision Center receive proper credit and monies due.
• Must be able to process Extended Warranties
• Follow-up and collect Service and Parts Accounts Receivables
• Assist in everyday service department operations

• Previous Experience as a Warranty Admin Required
• Current General Motors experience required
• Excellent communication and listening skills to resolve issues in a professional and tactful manner over the phone and in person
• Strong computer skills
• Excellent organizational / sequencing skills
• Working knowledge of Service Department activities, methods, policies, and procedures
• General knowledge of product installation activities

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